If you have a concern or dispute about a booking, payment, or experience with Unwind Haven, we want to hear from you and will do our best to resolve it fairly.
Submit a dispute online
Logged-in customers can submit a dispute from the dashboard: choose the booking and describe the issue. We track each case and will respond with updates. Use the button below to submit a dispute (you will need to sign in with your email first if you are not already logged in).
How we handle disputes
- You submit: Pick the booking and describe the issue in detail. The more specific you are, the faster we can look into it.
- We review: Our team will acknowledge your dispute and may assign it to a staff member. We aim to respond within 1–2 business days.
- We respond: We may ask for your booking confirmation, payment receipt, or other details. You can see our response and status in your dashboard under My Disputes.
- Resolution: We work to resolve the matter and will mark the dispute resolved once we have closed the case. You can still contact us if you have further questions.
What we can help with
- Problems with your booking (wrong date, package, or guest count)
- Payment or refund questions
- Issues with the trip on the day (e.g. service not as described, safety concerns)
- Complaints about our communication or process
Other ways to reach us
You can also email us at info@unwindhaven.org or use our contact form. Include your booking reference and a clear description of the issue. For urgent matters, call 09136255902.
If we cannot resolve it
If we are unable to resolve your dispute to your satisfaction, you may have options under consumer protection or contract law in your jurisdiction. Our Terms and Conditions set out the governing law and how disputes may be pursued.
Have an issue with a booking? Submit a dispute and we’ll look into it.
Sign in to submit a dispute
Sign in with your email to submit and track disputes.