Find answers to common questions about our day-trip beach packages, booking, and policies. If you don’t see your question here, please contact us.
Unwind Haven is a premium day-trip beach adventure experience designed for individuals, families, and corporate groups. We provide curated beach escapes that include entertainment, transportation, and dining.
Pick from our curated beach day trips. Add transport, catering, or keep it simple — we show clear pricing so you know what you're booking.
Once you book, we sort transport (if included), timing, and any add-ons. You get a clear confirmation and just need to show up on the day.
Spend the day at the beach with family or friends. No hassle, no hidden surprises — just sun, sand, and a stress-free experience.
Spend the day at the beach with family or friends. No hassle, no hidden surprises — just sun, sand, and a stress-free experience.
Packages typically include round-trip transport from a central pickup point, beach access, loungers and umbrella, and basic refreshments. Some packages include lunch or add-ons — check each package for details.
To ensure a smooth experience, we collect:
* Full Name, Email, and Phone Number.
* Age Group (Child, Adult, or Senior).
* Emergency Contact details (Name, Number, and Relationship).
* Dietary preferences and transport choices.
* Full Name, Email, and Phone Number.
* Age Group (Child, Adult, or Senior).
* Emergency Contact details (Name, Number, and Relationship).
* Dietary preferences and transport choices.
We offer three tiers of comfort:
* Executive: Luxury coach with premium amenities.
* Regular: Standard Economy coach with comfortable seating, has minimal features.
* Executive: Luxury coach with premium amenities.
* Regular: Standard Economy coach with comfortable seating, has minimal features.
Yes! During booking, you can select from various options including Vegetarian, Vegan, Halal, Kosher, Gluten-Free, and Dairy-Free.
You can also specify your spice preference (Very Spicy, Mid Spicy, or None).
You can also specify your spice preference (Very Spicy, Mid Spicy, or None).
Our secure checkout supports PayStack and Stripe for now.
We aim to include PayPal, Flutterwave, and GooglePay at a later time.
We aim to include PayPal, Flutterwave, and GooglePay at a later time.
Absolutely. Our platform uses SSL encryption for all transactions and is GDPR compliant to ensure your personal information and payment details are protected.
Yes, an auto-generated ticket/receipt will be sent to your email immediately after payment.
As you have a user account, you can also download it from your portal.
As you have a user account, you can also download it from your portal.
You can submit a dispute through our "Disputes / Resolutions" section.
Please include the event details, the nature of the issue, and the date/time of the incident.
Our staff will review your case and respond promptly.
Please include the event details, the nature of the issue, and the date/time of the incident.
Our staff will review your case and respond promptly.
If you have a user account, you can log in to view and edit certain booking details or download your e-tickets.
For major changes, please contact us via the contact form or WhatsApp.
For major changes, please contact us via the contact form or WhatsApp.
Staff can view customer disputes, access registered user details for payment confirmation, and respond to customer inquiries.
All staff actions are tracked for performance monitoring.
All staff actions are tracked for performance monitoring.